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Your Data, Your Wallet, Your Call

Everything we hold about you comes from two places: the details you type when you open an account, and the bKash, Nagad or Rocket reference your wallet sends back.

Details we storeWhy we keep themCookies you controlHow to request a change
2222det Your Data, Your Wallet, Your Call
DATA CARE IN PRACTICE

Cookies, Logins and How Long We Keep Records

Account security and record keeping are the same job, so we treat them together. Your session rests on a one-time code sent to the mobile number on file, and each sign-in is logged with a timestamp and device label so you can end a session that is not yours. Cookies do three separate things here: they keep you signed in, remember your language, and measure which lobby pages load slowly on mobile data. Clear them whenever you like — you will simply sign in again.

One-time code control Every login needs the code sent to your registered number. The Account Security tab lists active sessions and lets you end them, and a password change forces a new code everywhere.
Cookies you can clear Sign-in cookies expire on their own. Language and layout cookies stay until you clear them. Blocking them in your browser stops personalisation but does not lock you out of the lobby.
Retention we can explain Transaction records stay while our payment partners and local rules require them. Marketing preferences and device logs are dropped once they stop serving a purpose we can name to you.
Corrections and deletions Ask for a fix if your name or wallet number is wrong — both affect withdrawals. Deletion requests are honoured where the law allows, though records tied to completed payments must be kept.
REACH OUR DESK

Where to Send a Data Request

Our Bangladesh support desk inside your signed-in account handles privacy requests end to end. Open the chat window, ask for a copy, a correction or a deletion, and the agent picks it up from there. A request sent from inside the account is already tied to your verified mobile number, so we skip the extra identity check an email needs. Locked out? Write to the support address on the contact page and quote your registered number.

Team online

In-account chat

Quickest route. Tap Help, then Account Data. Because you are signed in, we match the request to your verified number and reply inside the same thread.

Email to the desk

Use this when you cannot sign in. Quote your registered number and whether you pay by bKash, Nagad or Rocket, so we can locate the account before sharing anything.

Formal written request

For a full copy of your records, send a signed request through the same email thread. We confirm receipt first, then follow up once the extract is ready.

What You Ask Us About Your Data

These are the six questions our desk answers most often. Each reply is written the way we would say it in chat: direct, no legal padding. If yours is not here, open the account chat and ask — we would rather walk you through a step than have you guess at it.

Yes. Tap Help, then Account Data, and request a copy. We send the extract to your registered email after confirming the request came from your account and not someone else.

No. The PIN stays inside your wallet app. We receive a transaction reference and the amount, nothing more, which is why we never ask for your PIN in chat, by email or over the phone.

Send the request from inside the account before you lose access to the old number. We verify with a code to the current number, then link the new one and log the change.

Only what a round needs: an account reference and the wager details. Studios do not receive your mobile wallet number, your email or your payment history from us at any point.

It sits dormant rather than deleted, because payment records may be needed later. Ask us to close the account and we strip the marketing profile, keeping only what local rules require.

Yes, through your browser settings. The lobby still loads without them, but you will sign in on each visit and language choices reset to the default until you allow them again.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.